Piper Maddox is looking for an Agreement Manager for a growing Energy Storage market in their North Region that includes the Caribbean, USA and Canada. The position will report to the General Manager, Regional Operations North Region.
The Agreement Manager is accountable for overall performance of the assigned agreement customers including agreement renewals, upselling, customer care and lifecycle services delivery during the lifecycle of the agreement. This includes driving financial, operative and technical performance of customer installations, identification of customer pain points and addressing those with corrective actions. The Agreement Manager will also secure customer investments and minimize related financial risks and ensure customer profitability by proactively identifying performance improvement measures.
The Agreement Manager will work closely with the Energy Storage & Optimization (ES&O) Sales & lifecycle management organizations to ensure a seamless process from project delivery into lifecycle support.
Build and maintain strategic partnerships with assigned agreement customers
Understand what is important for assigned agreement customers, their specific business drivers and how our offering can help to minimize risks in operations and performance
Create and conduct warranty risk mitigation plan with supplier warranties
Create internal and external resourcing plan for maintenance and warranty delivery in conjunction with Expertise Center
Proactively communicate with assigned agreement customers to ensure all pain points are identified and all needs are addressed
Proactively propose new solutions, performance improvement programs and upgrades to assigned agreement customers to ensure increased reliability, availability and efficiency of battery energy storage systems
Identify potential issues to prevent events causing revenue losses
Ensure accurate estimations / forecasts according to lifetime as well as annual budgets / estimations and comply with contractual obligations
Cross collaboration with Expertise Centre as well as local field services team and sub-contractors / suppliers
Maintaining customer related data in CRM
Maintain and update data in agreement financial planning tools and contract management tools
Perform Customer Experience Management, customer satisfaction survey, and elaborate action plans based on feedback from assigned agreement customers in order to improve customer satisfaction
Gather market intelligence data regarding customer requirements for Battery Storage
Plan, lead and manage operation and maintenance activities at the plant and assigned team
Ensure that the performance targets of the plant are reached according to the contract
Ensure competent resources and competence development within assigned team
Ensure that the condition of the plant and equipment are according to applicable guidelines and policies and take corrective actions when needed
Ensure that the work is executed at plant according to Quality, Health, Safety and Environmental guidelines and customer site procedures
Implement Contract Management action plans, processes and guidelines in the assigned responsibility area
Identify and actively seek to improve operational and maintenance reliability and availability of the plant
Identify process improvement proposals for ES&O Lifecycle Management
Develop the operation and maintenance working routines at the plant
Maintain good internal and external stakeholder relationships
Successful applicant must be authorized to work in the USA without sponsorship.