The Role As a Customer Success Manager, you will own the ongoing product relationship for a portfolio of customers. You’ll be responsible for onboarding, activation, and long‑term engagement — ensuring users are confident, informed, and consistently deriving value from the platform.You will act as the primary product specialist for your accounts, combining technical understanding, customer empathy, and proactive engagement to support strong outcomes. Key Responsibilities Lead onboarding for new customers, delivering a structured and personalised introduction to the platform.Drive user activation and feature adoption across your account portfolio, with clear ownership of engagement outcomes.Serve as the first point of contact for product, methodology, and usage questions — building deep expertise over time.Run regular account check‑ins, training sessions, and enablement touchpoints with users.Monitor account health signals and proactively identify potential risks or disengagement.Capture and relay customer feedback and insights to internal stakeholders to inform product improvement.Partner closely with account management and commercial teams to ensure a seamless customer experience end‑to‑end. What We’re Looking For Essential Experience 2–4 years’ experience in customer success, account management, or a similar client‑facing role within a B2B SaaS business.Proven capability managing multiple accounts while driving product usage and customer satisfaction.Strong product mindset — comfortable learning complex tools and explaining them clearly to users.A proactive approach to customer engagement, with the ability to identify and address issues early. Desirable Attributes Exposure to sectors such as energy, infrastructure, analytics, or research‑led products.Familiarity with modern customer success or CRM tooling.Curiosity about complex markets and willingness to build subject‑matter knowledge over time. Why This Role Join a scaling business at a formative stage of its customer success functionHigh ownership and influence over how customer success is deliveredOpportunity to work with sophisticated users on complex, high‑impact decisions

Piper Maddox have recently partnered with a market leading EV Infrastructure business, building one of the most exciting & customer focused products available.Together, we are searching for Senior Manager to join and lead the Engineering & Design function.This organization are developing a cross country network of large scale EV Charging Stations. Initially the focus is across the Western region with realistic timelines of expanding US wide. They have a number of core selling points that put their product miles above the rest of the industry, this has been proven by their backing, portfolio of sites and pipeline.As the leader of the Engineering & Design groups, your responsibilities will include: Creating, implementing and maintaining the highest Engineering standards, Quality assurance procedures & Basis of Design.Primary point of contact for all internal & external Engineers of Record, ensuring a timely completion of each project.Develop Site plans through CAD, assisting with the wider teams tasks.Communicate with AHj’s, Entitlement groups & Utilities.Much more. To be successful in this position, we believe that you will have a background similar to the below: A strong background working as a Civil Engineer, ideally 5+ years in industry.A strong technical engineer, managerial skillset is secondary to the Engineering work.Ideally, you will have a multi-discipline background including Structural, Electrical & Civil. If this sounds like the kind of position you would like to be considered for – get in touch!

Piper Maddox have recently partnered with a market leading EV Charging business, backed by some of the biggest names in the Automotive space.Together, we are searching for Site Development Manager to join the Development team.This client, who are a leading player in the EV Charging infrastructure world, financially backed by plethora of house-hold Automotive names are growing from strength to strength. Acquiring close to 60 new customers per month with more than 40,000 chargers deployed across the US.In this role, your responsibilities will include: Leading all sites through permitting, entitlement, pre-construction to construction handoff.Working closely with various AHJ’s (including Planning Boards, Public Works, Electrical Boards)Manage all utility coordination and power delivery timelines.Support design review and ensure construction readiness To be successful in this position, we believe that you will have a background similar to the below: A minimum of 4 years industry experience in a similar role.Prior Land Development experience, including Permitting and Entitlement.Ability to read and interpret plans using tools such as Bluebeam.Prior construction or development background, preference for someone coming from the Commercial Construction space.A strong understanding of all phases of the pre-construction process. If this sounds like the kind of position you would like to be considered for – get in touch!