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Technical Account Manager
$90k - 120k per year
Clean Fuels
US
Illinois, United States
Permanent
Remote

Piper Maddox has partnered with a leading company in the biotechnology space in search of a Technical Account Manager. This role serves as the key technical liaison for a portfolio of ethanol production facilities, combining hands-on process expertise with strong relationship management.

The Technical Account Manager will partner closely with plant operations teams to execute trials, identify and resolve process challenges, and evaluate performance data to drive continuous improvement. The ideal candidate will deliver proactive technical solutions, ensuring optimized fermentation performance, reliable operations, and long-term customer satisfaction.

Responsibilities:

  • Deliver exceptional service and technical expertise to customers, leveraging advanced fermentation and enzyme technologies.
  • Diagnose and resolve complex process challenges involving fermentation efficiency, enzymatic activity, and downstream production optimization.
  • Plan, conduct, and oversee plant trials; collect and analyze fermentation and production data; and present actionable insights to both customers and internal stakeholders.
  • Utilize JMP and Microsoft Office tools to develop detailed data visualizations, technical reports, and performance recommendations.
  • Acquire in-depth knowledge of the company’s product portfolio to effectively communicate technical advantages and real-world applications to clients.

Qualifications:

  • Bachelor’s degree in a Biological Science or Engineering discipline, or a minimum of 3 years of relevant experience in starch fermentation, ethanol production, or enzyme applications.
  • 2+ years of direct experience in an ethanol plant or lab environment.
  • Strong technical understanding of fermentation, enzyme systems, and process optimization.
  • Proficiency in data analysis and comfort in presenting data visually.
  • Experience with JMP analytics is highly preferred.
  • Valid driver’s license and ability to travel regionally up to 65%.
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